Privacy Policy

1. Who We Are

This website is operated by HS+ / Hansi Trans+, the brand name of Chengdu Hansi Translation Service Co., LTD. HS+ provides localization, multilingual voice-over, and music & sound services for games, animation, and digital content. Current public contact details used across HS+ materials include ella@hstransplus.com, +86 181 2331 5881, and www.hansitrans.com.

2. What Information We Collect

3. How We Use Your Information

We use personal information to:

• respond to inquiries and project requests
• evaluate project fit, scope, and feasibility
• prepare proposals, quotations, or follow-up questions
• communicate about timelines, target languages, production needs, or next steps
• manage internal records related to inquiries and business communications
• improve website performance, security, and user experience
• comply with legal, contractual, or security obligations where necessary

4. Our Main Privacy Principle

We aim to collect only the information that is reasonably necessary to answer your inquiry, manage a project discussion, or operate the website safely. That is consistent with major privacy frameworks, including China's recent consumer-information protections against excessive collection and default-style over-authorization.

5. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following grounds:

• your request that we respond to an inquiry or project discussion
• your consent, where a form includes an opt-in or privacy checkbox
• our legitimate operational interests in running the website, preventing abuse, and managing business communications
• compliance with applicable legal or regulatory obligations

6. Cookies, Analytics, and Tracking

We may use essential website technologies to keep the site secure and functioning properly. If we use analytics, cookies, ad pixels, or similar tracking tools, we will update this Privacy Policy to explain what tools we use, what data they collect, why we use them, and how you can manage your preferences.

7. How We Share Information

We do not sell personal information. We may share information only where reasonably necessary with:

• internal team members handling your inquiry
• trusted service providers such as website hosting, email, CRM, cloud storage, or form-processing tools
• professional advisors, where needed for legal, accounting, or compliance support
• authorities or counterparties where disclosure is required by law, court order, or legitimate security needs

8. International Transfers

Because HS+ works across global markets, information may sometimes be accessed by team members, partners, or service providers in different countries, depending on the project workflow and technical setup.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for:

• responding to your request
• managing business communications
• preparing or documenting a proposal
• maintaining records of prior inquiries
• meeting legal, tax, accounting, security, or dispute-resolution needs

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure. No website or online transmission method can be guaranteed to be completely secure. For especially sensitive project materials, we may recommend NDA-backed handling or a more controlled file-sharing process before detailed review.

11. Your Rights

Subject to applicable law, you may have the right to request:

• access to personal information we hold about you
• correction of inaccurate information
• deletion of information where retention is no longer justified
• restriction or objection to certain processing
• withdrawal of consent where processing depends on consent

To make a privacy request, contact us using the details at the end of this page.

12. Children's Privacy

This website is intended for business communication and project inquiries. It is not designed as a consumer service for children. We do not knowingly collect personal information from children through the website inquiry flow. If you believe a child has submitted personal information to us through the site, please contact us and we will review the request promptly.

13. Third-Party Websites

This website may link to third-party platforms or websites. We do not control those sites and are not responsible for their privacy practices. Please review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect website changes, legal developments, or operational updates. When we do, we will post the updated version on this page and revise the effective date.

15. Contact Us About Privacy

If you have a privacy-related question or request, you can contact: